We offer free and hassle-free exchange with no questions asked. You have 7 days from the date of delivery to fill the exchange request form. Kindly proceed to send the product back to our store after filling the form. We will not be able to assist you with any information regarding returns or exchange on Instagram DM or any other email or contact number apart from the one mentioned on this page. email@example.com
- Please Ensure that the following address is securely pasted on the return package along with your Full Name and Order ID*
109, EW scheme number 94 eastern ring road
All the Orders are quality checked before the dispatch. In case you receive any defective product, please let us know with an immediate image and unboxing video as proof at firstname.lastname@example.org. Exchange to a defective product will be free Once we receive the defective article, we will try to send the correct article if it is in stock or initiate the refund.
- WE CANNOT ARRANGE A RETURN PICKUP FOR YOU.
- The to and fro courier cost will be borne by you if you wish to return the product. In case of refunds, we shall refund the total amount paid for the products and not shipping if any.
- For exchange, we shall provide you with a unique code once we receive the order back at our studio. We shall only provide the value paid for the product returned and not any shipping if applicable. This process can take up to 15 working days upon receiving your order back at our studio.
- Kindly allow 10 days from the delivery date for the returns to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFERS ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.
- Please return your products unused in the same condition as you received them. If the products are found to be used or damaged we will not be able to refund your money or help you with the exchange.
- Feel free to get in touch with us if you have any doubts or you want further assistance by emailing us at email@example.com or send us a message on WhatsApp. All your queries will be solved between Monday-Saturday, 11:00 am-5:30 pm. All pending queries will be solved the next day.
- We request you keep your communication with us either by email or on WhatsApp for all your order-related queries.
- Cancellations will only be possible till the order has not been dispatched from our warehouse.
For Exchange/ Return, kindly reach us at firstname.lastname@example.org or Whatsapp and we shall respond to you within the next 48 hours. Happy shopping!
We choose Express shipping for order shipment orders shipped within 48 hours from the date of order with our global courier partners. It usually takes 3-5 days in delivery however Please note that the delivery period varies depending on your location and can be longer than expected due to an invalid address, customs clearance procedures, or other unexpected causes.
Once your order is ready to be shipped, we will send an email/SMS with specific tracking information of your package(s).
For any further questions, feel free to contact us.